Terms of service

Introduction

Welcome to DuckWalkSneakers.com. By accessing or using our website, you agree to comply with and be bound by these Terms of Service. Please read them carefully. If you do not agree to these terms, please do not use our website.

1. General

DuckWalkSneakers.com sells sneakers from various brands such as Nike, Adidas, FILA, Puma, Supreme, and others. We do not manufacture any of the products we sell.

2. Orders and Shipping

Processing Time: All orders are processed, packaged, and shipped from our warehouse in Naples, Florida. The processing time is typically 7-15 days.
Shipping Method: Once your order has left our facility, it is shipped via FedEx Ground, which takes an additional 3-5 days for delivery.
Shipping Costs: Shipping costs are calculated at checkout and depend on the destination and weight of the package.
Order Confirmation: After placing an order, you will receive an order confirmation email. Please review the details and contact us immediately if there are any errors.

3. Returns and Exchanges

Return Policy: We accept returns within 30 days of the delivery date. Items must be in their original condition, unworn, and with all tags attached. Please contact our customer service to initiate a return.
Exchange Policy: Exchanges are subject to product availability. Please contact customer service to arrange an exchange.
Refunds: Refunds will be processed within 7-10 business days after we receive the returned item. Shipping costs are non-refundable.

4. Payment

Payment Methods: We accept major credit cards and other payment methods as indicated on our website.
Third-Party Processing: All payments are processed through Shopify, a trusted third-party vendor. We do not manage or store your credit card information.

5. Privacy

Personal Information: We collect personal information such as your first name, last name, email, phone number, and address during the order process.
Data Protection: Your personal information is not shared with third-party vendors or sold for solicitation purposes. We prioritize your privacy and security.
Cookies: Our website may use cookies to enhance your browsing experience. You can disable cookies through your browser settings.

6. Intellectual Property

All content on DuckWalkSneakers.com, including text, graphics, logos, images, and software, is the property of DuckWalkSneakers.com or its content suppliers and is protected by intellectual property laws.

7. Limitation of Liability

DuckWalkSneakers.com is not liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our website or purchase of our products.

8. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the State of Florida. Any disputes arising from these terms will be resolved in the courts of Collier County, Florida.

9. Changes to Terms

DuckWalkSneakers.com reserves the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website. Your continued use of the site constitutes your acceptance of the revised terms.